Returns & Exchanges

At Hemel Watches, we stand behind the craftsmanship of our timepieces and offer a 30-day return window for items in original, unworn condition. We strive to ensure every collector is completely satisfied with their horological investment.

1

Initiate Your Request

Contact our support team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and the appropriate shipping address.

2

Prepare the Package

Securely pack the watch in its original presentation box, including all protective films, tags, manuals, and warranty cards to ensure full credit.

3

Ship the Item

Affix the provided shipping label or use a trackable courier service to send the package back to our inspection facility.

4

Inspection and Refund

Once our watchmakers verify the timepiece's condition, your refund or exchange will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing