Frequently Asked Questions
Everything you need to know about Hemel timepieces and service.
What kind of movements are used in Hemel watches?
Hemel watches primarily utilize high-quality mechanical and automatic movements from reputable manufacturers like Miyota and Seiko, ensuring precision and reliability for every timepiece.
Do you offer international shipping?
Yes, we ship our watches worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any local customs duties.
What is your return policy?
We offer a 14-day return period for unworn watches in their original packaging with all protective films intact. Please contact our support team to initiate a return authorization.
How long is the warranty on a Hemel watch?
Every Hemel watch comes with a two-year limited warranty that covers manufacturing defects. This warranty does not cover normal wear and tear, water damage exceeding rated limits, or accidental damage.
Are Hemel watches water-resistant?
Yes, all our models feature water resistance, typically ranging from 50 to 100 meters depending on the specific collection. Please refer to the product specifications page for the exact rating of your model.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets to ensure a secure and convenient checkout experience.